Coworking FAQ

Is it appropriate to talk on the phone at a coworking space?


When we tour potential members at Groundwork!, we get this question a lot: is it okay to take a call while coworking? In short, yes. But there are many factors to consider:

How is your space designed?

Some spaces have phone booths, small enclosed rooms that are designed specifically for phone calls. Other spaces might have a specific area designated for talking on the phone. At Groundwork!, most of our space is wide open, so members often take calls in front of others. Some members prefer to take calls in one of our lounge areas, some like to pace around the space, and others will grab a table in the cafe/gallery. Personally, if I’m on a long or boring call, I will throw darts while I’m listening.

What is the current mood and noise level?

At Groundwork! the levels fluctuate quite a bit. Monday mornings tend to feel a bit like a library in here, with everyone quietly concentrating. Wednesday afternoons or Friday afternoons can be rather busy, with lots of conversations happening and maybe even ping pong. On quieter days, you might prefer to reserve a room or sit in the cafe area to take a call. When it is busy, you might feel comfortable taking a call right at your desk.

Do you need privacy?

This might be stating the obvious, but if you are having a private, confidential, or sensitive conversation book a room or phone booth.

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The important thing to remember is that you are part of a community. Your coworkers are here because just like you, they want to work around others. So remember to be considerate and thoughtful and take some time to read the room before you jump on a call.

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Co-founder at Groundwork!
Sarah lived all over South America, produced a documentary about Patagonia, and worked in digital marketing for a decade before settling in New Bedford to start Groundwork! She loves running a coworking space because she gets to meet the coolest people in the world.
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